Tracking information will sometimes show that your package has been delivered, but you haven't yet received it.
Note: If you received your package and an item is missing, check Your Account to see if your missing item is in another shipment.
If the tracking information shows that your package has been delivered but you have not yet received it, please follow these steps:
(Firstly!) Wait a bit — often a package will show up by the end of the day;
Verify the shipping address — make sure that you entered the correct shipping address when you placed your order;
Look for a notice of attempted delivery from the courier;
Look around the delivery location for your package. It is possible that the package may have been delivered to a neighbor and/or sometimes carriers leave packages in a safe, hidden place like on a side porch or behind bushes;
Ask family members, roommates or neighbors if they accepted the delivery;
Check your mailbox or wherever else you receive mail — some packages may travel through more than one courier;
Wait 3 business days — sometimes packages are prematurely marked delivered by the courier while they are still in transit, and in some cases packages may say "delivered" up to 2-3 days prior to arrival;
If the package is still not located within a few days — Contact the carrier.
